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	General Information WRITING ORDERS Your order must include: Quantity desired Product number of item Emblem, imprint or template number where applicable (reference to P.O.'s not accepted) Writing instrument refill color (if other than standard) Writing instrument refill point (if other than standard) Fountain pen nib size Exact copy (typed or printed) for engraving or imprinting Artwork for template engraving. Reference the engraving section for art requirements Artwork for emblems or imprints. Reference the appropriate decoratation section for art requirements` Desired imprint or engraving area Desired emblem shape number and type, i.e. die-struck or silk-screened Silk-screened emblems ordered for inventory and release at a future date require a final product designation at the time of the initial order. Customer's shipping address Required delivery date and preferred shipping method PACKAGING Most ball-point pens are packaged with a medium black refill. Refill variation charge = .30A per unit. Fountain pens are packaged with two black ink cartridges and a converter. All Selectip rolling ball pens are packaged with a black gel rolling ball refill. FOUNTAIN PEN NIBS Most fountain pen nibs are available in Broad (B), Medium (M), Fine (F) and Extra Fine (X) TYPESETTING The minimum size for typesetting for most decorations is 6 point type. Cross reserves the right to reset all imprint copy and logos to fit the imprint area and/or provide the best quality imprint TEMPLATE ENGRAVING A process that duplicates simplified logos or stylized print is available on most writing instruments, and select timepieces. EMBLEMS Click Here for writing instrument application and Click Here for timepiece information. EMBLEM INVENTORY Cross will hold prepaid emblem inventory for your account for 48 months. Emblems remaining in inventory after 48 months will become the property of Cross IMPRINTS Cross will recreate your company trademark or symbol on Classic Century, Century II, Tech3, and ATX satin finish writing instruments with chrome appointments, Aventura and timepiece dials using an imprint image reproduction process. Extremely accurate design and color reproduction is possible. An additional case/de-case charge will be assessed for dial imprints on watches. PROOFING OPTIONS Color paper proof Black/white paper proof Pre-production sample ARTWORK/E-MAIL Reference specific decoration pages for applicable art requirements. Email files to artwork@cross.com, referencing your P.O. number and distributor name in the subject line. You may also provide artwork on a 3.5" floppy or Zip disk formatted for PC. Please send disks via FedEx or DHL. TOOLING Tooling (screens, pads, dies, plates and templates) remains Cross property. All tooling will be held in a quality-controlled environment at Cross for 48 months after the last order to manufacture. If a manufacturing order is not received for a specific design within a 48-month period, the tooling will be discarded due to inactivity. New set up and tooling charges apply if a tool has been discarded due to inactivity. Separate tooling charges for men's and women's watches will apply. EMBLEM QUALITY For maximum security, Cross jewelry-quality emblems are double-pegged and riveted to the clip of writing instrument caps. Emblems may also be applied to most timepieces with straps, and to the bracelets. Cross can reproduce your company trademark using single or multiple colors on a variety of standard and custom emblem shapes. Color enamels are hardened to protect against peeling, chipping, or cracking. Each and every emblem is inspected (not just lot checks) for proper dimension, security, color correctness, design definition and alignment to the clip. LOGOS AND TRADEMARKS All decorated product with corporate logos or registered trademarks is shown only to illustrate Cross's logo reproduction capabilities. Merchandise bearing logos can be purchased only by the organization to which the logo or trademark belongs and only through authorized Cross distributors. ENGRAVING Please send a separate typed order specifying product numbers, desired engraving style and specific wording or letters to be engraved. Do not send us the item for engraving as this takes more time and increases your handling and mailing costs. CANCELLATIONS/CHANGES TO ORDERS Firm orders which are cancelled or decreased while in process will be assessed a service charge for the labor and those materials expended through the date of decrease or cancellation. INCREASED ORDERS Increases to orders already received by Cross may be treated as new orders. SPLIT SHIPMENTS/ DROP SHIPMENTS No additional charges for split shipments (example: shipping to end user event location or merchandise that by necessity, due to its size or nature, is being shipped to multiple locations). Order must specify split shipment information upon submission of purchase order. Each split shipment must be at least minimum order quantity. Blanket purchase orders requesting individual shipment locations for single units are not considered split shipments and will follow drop ship policy below. Cross recognizes that in today's business environment, suppliers are asked to provide shipping/fulfillment services for individual product orders to end-user recipients. A drop ship charge of $16.00A will be applied for each drop ship location, where Cross handles third party order fulfillment. This charge includes ground freight. Drop Ship destinations are preferred at the time of order placement however, AT Cross will modify the order to 'drop ship' to a destination of your choice up to 3 days prior to the agreed upon ship date. Drop ship charges as noted above will apply. EXPEDITE CHARGE Any requests for delivery in front of our standard lead times will incur an additional charge. We reserve the right to decline expedite requests. RETURNS Emblematic/engraved/imprinted merchandise may not be returned. Plain merchandise returns must be authorized in writing from Cross and will be subject to a 15% restocking charge. All authorized returns must be made freight prepaid within 60 days of the original shipment. LOSS/DAMAGE CLAIMS Claims for short shipments, damage or merchandise not received must be submitted within 30 days from date of shipment. PRICES SUBJECT TO CHANGE WITHOUT NOTICE
WRITING INSTRUMENT FULL PERPETUAL WARRANTY All Cross writing instruments and desk set penholder mechanisms are unquestionably guaranteed against mechanical failure, regardless of age. Any Cross product or part requiring service under this warranty will be repaired or replaced at no charge when received at our factory from the consumer (postage and insurance are the responsibility of the consumer, and shipping and handling fees may apply). Any such product that is no longer in production and cannot be repaired will be replaced with a comparable Cross product. Leads, erasers and ink refills exhausted in the course of normal use, and emblems and other customized decoration, are excluded from this warranty; also excluded are fountain pen nibs and other parts damaged from impact, unreasonable use or obvious abuse. The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument. This warranty gives you specific legal rights, and you may have other rights which vary from state to state or jurisdiction to jurisdiction. Warning: Pen caps can obstruct breathing. Keep out of mouth. This product is not intended for children. LEATHER FULL ONE YEAR WARRANTY All Cross personal accessories are unquestionably guaranteed against mechanical failure and defects in workmanship for one year from the date of purchase. Any Cross accessory or part requiring service under this warranty will be repaired or replaced at no charge when received from the consumer at our factory. Postage and insurance are the responsibility of the consumer, and shipping and handling fees may apply. Any such product that is no longer in production and cannot be repaired will be replaced with a comparable Cross product. Logos, engraving and other decorations are excluded from this warranty, as are parts damaged from impact, unreasonable use or obvious abuse and materials which become worn in the course of normal use. This warranty gives you specific legal rights, and you may have other rights which vary from state to state and jurisdiction to jurisdiction. CROSS TIMEPIECE LIMITED TWO-YEAR WARRANTY This Cross timepiece is warranted by Cross to the original owner to be free from defects in material and workmanship under normal use for a period of two years from date of receipt. During the warranty period the product will be repaired or replaced (with the same or similar model) at our option, without charge for either parts or labor. Excluded from this warranty are timepiece bracelet, strap, crystal, case, battery, any timepiece accessories, emblems or customized decoration and watches or parts damaged from impact, unreasonable use or obvious abuse. Damage not resulting from a defect in material or workmanship, damage caused by tampering or damage resulting from repairs not performed by Cross are not covered by this warranty. Cross disclaims liability for consequential damages for breach of any express or implied warranty, including warranty of merchantability, with respect to this timepiece. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation may not apply to you. Cross limits the duration of any implied warranty, including the implied warranty of merchantability, to two years from the date of receipt. Some states do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state and jurisdiction to jurisdiction.
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